After ordering online, you will receive an email confirmation from eWAY
containing your order details (if you have provided your email address).
We will normally confirm receipt of your order within a few minutes of
ordering. We will attempt to send your goods via Australia Post within 7
working days; however if goods are unavailable delivery will take a
little longer and we will contact you to confirm this with you at the
If you wish to query a delivery please contact us at
Refund & Returns Policy
If for any reason you are not completely satisfied with your purchase we
will give you a
10 day money-back guarantee from the time you receive the goods. Please
email us at firstname.lastname@example.org within that time if you are
not satisfied with your purchase so that we can resolve any problems.
This refund policy does not apply to goods which have been worn or used,
damaged after delivery, or if any attempt has been made to alter the
product or if they have been dropped or broken. All products must be
returned in their original condition. All postage and insurance costs are
to be paid by the buyer.
We recommend that you return the product via Registered post and that you
pre pay all postage. You assume any risk of lost, theft or damaged goods
during transit and therefore we advise you take out shipment registration
of insurance with your postal carrier. Health Shop Australia will not be
responsible for parcels lost or damaged in transit if you choose not to
If you have any enquiries regarding the payment services offered by eWAY
please visit www.eway.com.au
Delivery within Australia:
All prices on our website exclude Shipping and handling, then once you
place your order Shipping costs are added at the checkout stage.
Shipping for orders is based upon weight and location
All International shipments:
Please contact us and we will calculate the costs and provide a custom
quote by email. We generally allow you 24 hours to receive that email and
have the opportunity to make any adjustments to your order.
Postage prices are based on delivery by Air mail using Australia Post
International Parcel pricing which is based on weight. We have also
add a small handling fee, to cover the extra time taken to process
Important Notice re: Customs Fees
Some countries (UK, the E.U., and Canada in particular) charge Customs
fees or import duties on merchandise ordered from overseas. Please be
aware that these charges are the customer's responsibility and are beyond
We have no control over these charges and cannot predict what they may
be, and so we advise that you contact the relevant government body in
your country (e.g. Customs & Excise) for information on what these
charges might be.
By law, we have to declare the status (i.e. "merchandise" ) and the value
of each parcel accurately. It is a criminal offence for us to make a
false Customs declaration, so PLEASE do not ask us to mark your parcel as
a gift or underestimate the value as we cannot do it! Thank you for your
Where do you ship to?
We ship to all locations within Australia and most of our products can
also be shipped internationally.
If your country does not appear on our list we cannot legally ship the
products due to either:
1. Regulatory requirements of the country which prevent the sale of our
2. The existence of a Distribution Agreement in your country which
prevents us from selling product via the Internet or Mail Order.
In this case please contact us to determine if we have a local
Distributor operating in your country.